Refund Policy

Returns are not accepted due to the personalised nature of our products.

Please ensure all personalised details have been entered correctly during your order process. HanaLee Studios cannot be held responsible for incorrect personalised items where the customer has spelled names or details incorrectly, omitted information or provided incorrect or inaccurate shipping details including customers names. 

In the event that your order arrives damaged in any way or you have received an incorrect item, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.